Terms of Service (ToS)

Welcome to [Your Company Name / Product Name] (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our AI chatbot platform, website, APIs, and related services (collectively, the “Service”).

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

1. Eligibility

You must be at least 18 years old (or the legal age in your jurisdiction) to use the Service. By using our platform, you confirm that you meet this requirement.

2. Description of Service

We provide an AI-powered chatbot platform that allows users to:

• Create and deploy chatbots
• Automate conversations and workflows
• Integrate with third-party tools (e.g., webhooks, CRM, Google Sheets)
• Collect and manage leads

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

3. User Accounts

To use certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Be responsible for all activity under your account

We may suspend or terminate accounts that violate these Terms.

4. Subscription Plans & Billing

Our platform operates on subscription-based pricing plans.

4.1 Plan Limits

Each plan includes specific limitations (e.g., number of chatbots, integrations, messages). You agree not to bypass or attempt to bypass these limits.

4.2 Payments

• Payments are processed via third-party providers (e.g., Razorpay).
• All fees are non-refundable unless otherwise stated.
• Failure to pay may result in service suspension.

4.3 Upgrades & Downgrades

• Upgrades take effect immediately.
• Downgrades may result in loss of features or data exceeding plan limits.

5. Acceptable Use

You agree NOT to use the Service for:

• Illegal, harmful, or fraudulent activities
• Spamming, phishing, or deceptive practices
• Generating or distributing harmful, abusive, or misleading content
• Violating any applicable laws or regulations

We reserve the right to monitor and remove content that violates these rules.

6. Data & Privacy

Your use of the Service is also governed by our Privacy Policy.

• You retain ownership of your data
• You grant us permission to process your data to provide the Service
• You are responsible for obtaining consent from your users (e.g., leads collected via chatbot)

7. Third-Party Integrations

Our platform may integrate with third-party services (e.g., Google Sheets, APIs, webhooks). We are not responsible for:

• Third-party service availability or reliability
• Data handling by third-party providers

Use of such integrations is at your own risk.

8. Intellectual Property

All rights, title, and interest in the Service (including software, branding, and design) remain with us. You may not:

• Copy, modify, or distribute our platform
• Reverse engineer or attempt to extract source code

9. AI-Generated Content Disclaimer

Our chatbot uses artificial intelligence to generate responses. We do not guarantee:

• Accuracy or completeness of responses
• Suitability for legal, medical, or financial decisions

You are responsible for reviewing and validating chatbot outputs.

10. Service Availability

We strive for high uptime but do not guarantee uninterrupted service. We are not liable for:

• Downtime
• Data loss
• Service interruptions

11. Termination

We may suspend or terminate your access if:

• You violate these Terms
• You fail to pay subscription fees
• We suspect misuse or illegal activity

You may stop using the Service at any time.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities

Our total liability will not exceed the amount paid by you in the last 3 months.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from:

• Your use of the Service
• Your violation of these Terms
• Your users’ interactions with your chatbot

14. Changes to Terms

We may update these Terms from time to time. We will notify users of significant changes. Continued use of the Service means you accept the updated Terms.

15. Governing Law

These Terms shall be governed by the laws of [Your Country/State]. Any disputes will be resolved in the courts of [Your Jurisdiction].

16. Contact Information

If you have any questions about these Terms, contact us at:

• Email: [Your Email]
• Company Name: [Your Company Name]
• Address: [Your Business Address]